Shipping Policy &
Live Arrival Guarantee
Shipping live chicks is a privilege but it can also be risky. The buyer must understand and agree that once we have handed the package over to the post office we have no control over handling, conditions, and arrival.
We only ship chicks via USPS Priority Express 2-Day. For the safety of the chicks we do not offer priority shipping as it can take up to 5 days for arrival. The box is not guaranteed to arrive overnight and may take up to 3 days according to the USPS rules and regulations. Tracking is provided through the post office but not always updated. If the post office has not scanned your box, we have no way of knowing where your package is. Buyer is also responsible to call their local post office and make sure they can receive live chicks at the address they have given us for shipping.
We take the utmost care in packaging your chicks for a safe arrival, providing Gro-gel for nutrition and heat packs when necessary. Sometimes, even with the best packaging things happen during transport. We ask that you take a camera with you to pick up your chicks. In the event there is a loss please take photos of the chicks and the shipping box. Buyer must notify us immediately through email providing pictures of the chicks and the condition of the box at arrival. Our live arrival guarantees your chicks to arrive alive and healthy. Shipping can be hard and stressful on baby chicks, the buyer is responsible to pick up the chicks immediately after arrival and provide them with heat, food and water. We cannot nor will not be responsible for chicks after live arrival as we have no control over the conditions that the chicks are kept in. We will however work with you the best we can should there be an issue with the chicks.
In the event of a loss during shipping, before arrival, buyer will receive either a credit for future order or replacement chicks at our discretion. Shipping charges are never refunded, and shipping will be charged on a replacement box of chicks.
Buyer must agree with these terms to order “live chicks” for shipping.
Thank you from Chicken Ridge Farm
Live Arrival Guarantee
Shipping live chicks is a privilege but it can also be risky. The buyer must understand and agree that once we have handed the package over to the post office we have no control over handling, conditions, and arrival.
We only ship chicks via USPS Priority Express 2-Day. For the safety of the chicks we do not offer priority shipping as it can take up to 5 days for arrival. The box is not guaranteed to arrive overnight and may take up to 3 days according to the USPS rules and regulations. Tracking is provided through the post office but not always updated. If the post office has not scanned your box, we have no way of knowing where your package is. Buyer is also responsible to call their local post office and make sure they can receive live chicks at the address they have given us for shipping.
We take the utmost care in packaging your chicks for a safe arrival, providing Gro-gel for nutrition and heat packs when necessary. Sometimes, even with the best packaging things happen during transport. We ask that you take a camera with you to pick up your chicks. In the event there is a loss please take photos of the chicks and the shipping box. Buyer must notify us immediately through email providing pictures of the chicks and the condition of the box at arrival. Our live arrival guarantees your chicks to arrive alive and healthy. Shipping can be hard and stressful on baby chicks, the buyer is responsible to pick up the chicks immediately after arrival and provide them with heat, food and water. We cannot nor will not be responsible for chicks after live arrival as we have no control over the conditions that the chicks are kept in. We will however work with you the best we can should there be an issue with the chicks.
In the event of a loss during shipping, before arrival, buyer will receive either a credit for future order or replacement chicks at our discretion. Shipping charges are never refunded, and shipping will be charged on a replacement box of chicks.
Buyer must agree with these terms to order “live chicks” for shipping.
Thank you from Chicken Ridge Farm
